Terms and Conditions

1. Agreement to Terms

2. Service Description

2.1 Therapy Services Offered

We provide online psychological therapy/counselling services via secure video conferencing to clients located in:

• United Kingdom
• Spain

2.2 Mode of Delivery

• Online Video sessions mainly via Carepatron secure platform, alternatively GoogleMeets, Zoom in case of emergency
• Sessions are conducted in real-time
• In-person sessions: Available by special arrangement at The Minister Centre Rooms, Queens Park, NW6 6RD, London (additional fee applies - contact for details)

2.3 Session Duration

• Standard session: 50 minutes
• Initial assessment: 50 minutes
• Single Session Therapy: Up to 60 minutes
• Specialised treatment session: Up to 90 minutes
• Session length may be adjusted by mutual agreement

2.4 What This Service Is NOT

This is NOT:

• Emergency or crisis intervention service (use 999/112)
• 24/7 availability service
• Medical service or psychiatric treatment
• Legal or financial advice
• A substitute for emergency mental health services

3. Professional Standards

3.1 Regulatory Compliance

We operate in accordance with:

• Health and Care Professions Council (HCPC) standards
• Colegio Oficial de Psicólogos professional requirements
• GDPR and UK GDPR data protection regulations
• Relevant UK and Spanish legislation

3.2 Professional Indemnity

We maintain professional indemnity insurance as required by HCPC and Colegio Oficial de Psicólogos.

3.3 Clinical Supervision

Regular clinical supervision is undertaken as required by professional bodies to maintain quality of care. Any session notes shared with clinical supervisor use pseudonyms only. Supervisor is bound by same confidentiality standards.

4. Client Eligibility and Suitability

4.1 Age Requirements

• Clients must be 13+ (UK) or 16+ (Spain/EU) to consent to services independently
• Clients under these ages require parental/guardian consent
• Different age-specific protocols may apply

4.2 Geographic Location

• You must be physically located in UK or Spain during sessions
• You must inform us if your location changes
• Services may not be available if you relocate outside these jurisdictions

4.3 Suitability Assessment and Online Therapy

Online therapy and Door To Therapy services may not be best fit for everyone. During our initial consultation, we will collaboratively assess whether this approach suits your needs, considering:

• Current level of mental health support required
• Your comfort and access to a private, confidential space
• Ability to engage with video technology
• Any other factors that may affect online and service engagement

4.4 Exclusions

Online therapy may not be suitable if you:

• Are currently in acute psychiatric crisis
• Require intensive mental health support
• Have severe substance abuse issues requiring specialised treatment
• Cannot safely engage with video technology
• Are unable to ensure privacy during sessions

5. Booking and Scheduling

5.1 How to Book

• Via Carepatron patient online booking portal system
• By email at: info@doortotherapy.com

5.2 Appointment Confirmation

• Booking confirmations sent via email
• Reminder sent 24 hours before session
• You are responsible for checking emails and calendar

5.3 Session Times

• Sessions conducted during business hours as advertised
• Times displayed in UK time (Greenwich Mean Time / British Summer Time, GMT/BST) or Spanish time (Central European Time / Central European Summer Time, CET/CEST) – please confirm when booking to avoid confusion
• You are responsible for joining on time

5.4 Rescheduling

• Requests to reschedule must be made at least 24 hours in advance
• Subject to availability
• We will accommodate emergencies where possible

6. Fees and Payment

6.1 Fee Structure

Session Fees:

• Individual session: £80 / €95 per 50 minute session
• Initial assessment: £80 / €95 per 50 minutes
• Single Session Therapy: £100 per session up to 60 minutes
• Specialised treatment: £150 per session up to 90 minutes
• Fees are reviewed annually

6.2 Payment Terms

• Payment required before each session
• Accepted via Stripe or Revolut Business (card payments, bank transfer) other methods upon request
• Invoices issued for all payments
• Prices include VAT where applicable, Practitioner psychologist services are exempt
• Third-party payments (e.g. insurance, EAP): Discuss arrangements before booking

6.3 Currency

• UK clients: Payments in GBP (£)
• Spain/EU clients: Payments in EUR (€)

6.4 Late Payment

Fees unpaid after reasonable time may result in:

• Suspension of further sessions until payment received
• Additional administrative fee
• Termination of therapeutic relationship

We'll work with you to find solutions before taking formal action. Persistent non-payment may ultimately result in the above consequences.

6.5 Refund Policy

• No refunds for completed sessions
• Refunds for cancelled sessions as per cancellation policy
• Disputed payments handled case-by-case

6.6 Consumer Rights

Under UK/EU consumer protection law, you have:

• 14-day cooling-off period from booking (for services not yet provided)
• Right to cancel before first session begins
• These rights do not apply to completed sessions
• No cancellation fee if you cancel during cooling-off period before service delivery begins

Contact us to exercise these rights: info@doortotherapy.com